General Manager – Service (Electric Vehicle Showroom)
Job Role : The General Manager – Service is responsible for managing the entire service operations of an electric vehicle (EV) showroom and workshop, ensuring exceptional customer experience, operational efficiency, and profitability. The role involves leading a team of service professionals, maintaining high service standards, overseeing technical excellence, and ensuring compliance with manufacturer and EV-specific service requirements.
Key Responsibilities:
*Oversee daily operations of the electric vehicle service department and workshop.
*Ensure timely and high-quality servicing, maintenance, and repairs of all EV models.
*Maintain high levels of customer satisfaction through efficient service and quick issue resolution.
*Handle escalated customer complaints and ensure proper follow-up and closure.
*Lead, train, and motivate service advisors, technicians, and support staff to achieve performance goals.
*Monitor productivity, efficiency, and quality of work across the service team.
*Achieve service department targets for revenue, profitability, and customer retention.
*Control operating expenses and improve labor and parts utilization.
- Number Of Openings: -2
- Monthly Income: Depends On Skills & Experience
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- Name of firm: Kale Group (A Leading Automobile Dealer for Bajaj & Chetak Electric Vehicles)
- Other Skill Required: Strong technical knowledge of electric vehicle systems (battery, motor, controller, diagnostics). Excellent leadership, communication, and customer service skills. Proficiency in Dealer Management System (DMS) and service software. Ability to manage multiple teams and ensure adherence to OEM standards.