Job Role : Relationship Manager is responsible for building, maintaining, and strengthening long-term relationships with clients. The role focuses on understanding customer needs, offering appropriate products or services, ensuring customer satisfaction, and driving business growth through retention and cross-selling.

Key Responsibilities :
Develop and maintain strong relationships with new and existing clients
Understand customer needs and recommend suitable products or services
Act as the primary point of contact for assigned clients Achieve sales, revenue, and customer retention targets
Handle customer queries, complaints, and escalations promptly
Coordinate with internal teams to ensure smooth service delivery
Conduct regular follow-ups and meetings with clients Identify opportunities for cross-selling and up-selling
Maintain accurate client records and reports in CRM systems
Ensure compliance with company policies and regulatory guidelines