Service Advisor
Job Role : Service Advisor acts as the main point of contact between customers and the service workshop. The role involves understanding customer concerns, preparing job cards, coordinating with technicians, and ensuring timely and quality service while maintaining high customer satisfaction.
Key Responsibilities :
- Greet customers and understand vehicle service or repair requirements
- Inspect vehicles and record customer complaints accurately
- Prepare job cards and estimate service/repair costs
- Explain service procedures, timelines, and charges to customers
- Coordinate with technicians and workshop staff for job execution
- Update customers on service progress and additional repair approvals
- Ensure timely delivery of vehicles after service completion
- Conduct final vehicle checks and explain work done to customers
- Handle customer complaints and ensure quick resolution
- Promote value-added services, AMC, and service packages
- Maintain service records, invoices, and customer history
- Number Of Openings: -2
- Monthly Income: Depends On Skills & Experience
- Job Shift:
- Job type:
- where are you interested in hiring from ?:
- Candidate minimum qualification:
- Select Year of experience ?:
- Preferred Gender:
- Type Of enitiy:
- Have u take any charge From Candidate?:
- Name of firm: Shaan Cars Pvt. Ltd.
- Other Skill Required: Strong customer relationship management skills Ability to clearly explain technical issues in simple language Effective complaint handling and conflict resolution skills Time management and multitasking abilities Strong follow-up and coordination skills Upselling and cross-selling service products Accuracy in job card preparation and billing details Ability to work under pressure and meet delivery timelines Good listening and questioning skills Basic knowledge of warranty and insurance processes Team coordination with technicians and service managers