Job Role :  Service Advisor in a two-wheeler automobile showroom acts as the primary point of contact between customers and the service department, ensuring a smooth, professional, and efficient service experience. This role involves understanding customer complaints, scheduling service appointments, providing cost estimates, and communicating repair details clearly. The Service Advisor coordinates with technicians and parts departments to ensure timely and accurate servicing of motorcycles and scooters, while maintaining high levels of customer satisfaction

Key Responsibilities :

• Welcome customers, understand their service needs, and document service requests accurately.
• Schedule and manage service appointments efficiently to minimize wait times.
• Provide cost estimates and explain repair or maintenance work to customers.
• Coordinate with service technicians to ensure timely and accurate vehicle servicing.
• Follow up with customers on service progress and completion updates.
• Handle customer complaints professionally, providing solutions and escalations when necessary.
• Promote and upsell service packages, spare parts, and accessories.
• Maintain service records, invoices, and CRM updates for each customer.
• Monitor service quality and provide feedback to improve operations.
• Stay updated on two-wheeler products, technical updates, and maintenance procedures.