Customer Relationship Manager

Customer Relationship Manager

New
  • by Envisage Team
  • Satara
  • 3 days ago
  • 7 views

Job Role : Customer Relationship Manager is responsible for maintaining strong relationships with customers by ensuring high levels of satisfaction throughout their journey with the dealership. The CRM acts as a bridge between customers and various departments such as sales and service, addressing queries, resolving complaints, and ensuring a smooth and positive experience. The role includes monitoring customer feedback, improving service quality, and implementing customer retention strategies. The CRM also ensures follow-ups after sales and service, manages customer databases, and works towards enhancing brand loyalty.

Key Responsibilities : 

  • Build and maintain strong relationships with customers.
  • Handle customer queries, complaints, and escalations efficiently.
  • Ensure high levels of customer satisfaction at all touchpoints.
  • Conduct regular follow-ups after sales and service.
  • Monitor and improve Customer Satisfaction Index (CSI) scores.
  • Collect and analyze customer feedback for improvement.
  • Coordinate with sales and service teams for issue resolution.
  • Maintain and update customer database and records.
  • Manage inbound and outbound customer calls.
  • Ensure timely resolution of customer concerns.
  • Develop and implement customer retention strategies.
  • Organize customer engagement activities and events.
  • Track customer complaints and ensure proper closure.
  • Maintain professional communication with customers.
  • Promote company services, offers, and campaigns.
  • Ensure adherence to company customer service standards.
  • Prepare reports on customer feedback and satisfaction levels.
  • Support marketing and promotional activities.

Overview

  • Number Of Openings: -4
  • Monthly Income: Depends On Skills & Experience
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  • Name of firm: Jay Motors
  • Other Skill Required: Excellent communication and interpersonal skills. Strong customer handling and relationship-building skills. Problem-solving and conflict resolution ability. Good listening and empathy skills. Basic computer knowledge (CRM software, MS Office). Ability to manage multiple customers simultaneously. Strong organizational and time management skills. Positive attitude and customer-focused mindset. Ability to work under pressure and meet targets. Data analysis and reporting skills. Team coordination and collaboration skills. Professional behavior and presentation skills. Adaptability and quick learning ability. Sales and persuasion skills.