CRM Executive

 CRM Executive

  • by Susmita Shinde
  • Nagpur
  • 2 weeks ago
  • 8 views

Job Role :  CRM (Customer Relationship Management) Executive in a jewellery shop is responsible for managing and enhancing customer relationships to drive repeat business and customer loyalty. They maintain and update the customer database, track customer interactions, and develop targeted communication strategies for promotions, offers, and new collections. The role involves understanding customer preferences, purchase history, and feedback to deliver personalized experiences that increase satisfaction and engagement

Key Responsibilities : 

  • Maintain and update the customer database accurately
  • Track customer interactions, feedback, and purchase history
  • Design and execute customer engagement campaigns via email, SMS, and calls
  • Manage loyalty programs, VIP customer events, and special promotions
  • Coordinate with sales and marketing teams for targeted campaigns
  • Analyze customer data to identify trends, opportunities, and preferences
  • Resolve customer queries, complaints, and feedback in a timely manner
  • Generate reports on customer engagement, sales follow-ups, and campaign effectiveness
  • Ensure customer information privacy and compliance with data protection standards
  • Build strong relationships with customers to enhance loyalty and repeat business
  • Support the sales team with insights and strategies to improve customer retention

Overview

  • Number Of Openings: -2
  • Monthly Income: Depends On Skills & Experience
  • Job Shift:
  • Job type:
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  • Candidate minimum qualification:
  • Select Year of experience ?:
  • Preferred Gender:
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  • Have u take any charge From Candidate?:
  • Name of firm: Darodkars Shree Meher Jewellers
  • Other Skill Required: Strong communication and interpersonal skills Customer-focused and service-oriented mindset Knowledge of CRM software and database management Analytical skills to interpret customer data and trends Organizational and time-management abilities Attention to detail and accuracy in maintaining records Ability to plan and execute campaigns effectively Problem-solving skills for handling customer issues Collaboration and teamwork with sales and marketing departments Basic understanding of jewellery products and trends (preferred)