Job Role :  Customer Care Executive in a jewellery shop is responsible for delivering exceptional customer service by assisting clients before, during, and after their purchase. The role involves handling customer inquiries, managing appointments, coordinating after-sales services such as repairs and polishing, and maintaining strong customer relationships. The executive ensures a pleasant shopping experience, resolves complaints professionally, and supports sales growth through customer engagement and follow-ups. Strong communication skills, product knowledge, and a customer-focused attitude are essential for success in this role.

Key Responsibilities :

• Greet and assist customers warmly in-store or over phone/online channels.
• Respond to customer inquiries regarding products, pricing, and offers.
• Handle customer complaints and provide timely resolutions.
• Coordinate repair, resizing, polishing, and customization requests.
• Maintain customer database and update contact details accurately.
• Conduct follow-up calls/messages for feedback and repeat sales.
• Inform customers about new collections, schemes, and promotions.
• Schedule appointments for high-value or bridal purchases.
• Ensure smooth after-sales service and customer satisfaction.
• Support the sales team in achieving customer engagement targets.
• Maintain records of customer interactions and service requests.
• Ensure compliance with company service standards and policies.