Customer Care Manager
Job Role : Customer Care Manager is responsible for ensuring excellent customer service across all touchpoints in the showroom. This role focuses on managing customer interactions, resolving complaints, improving customer satisfaction, and building long-term relationships to enhance brand loyalty and retention.
Key Responsibilities :
- Oversee all customer care activities in the showroom
- Manage the customer service team and guide them to deliver high-quality service
- Handle escalated customer complaints and ensure timely resolution
- Develop and implement customer service policies, procedures, and standards
- Monitor customer feedback and take proactive actions to improve service quality
- Ensure smooth coordination between sales, service, and support teams
- Track and analyze customer satisfaction metrics (NPS, feedback surveys, etc.)
- Conduct regular training for showroom staff on customer handling and communication
- Number Of Openings: -2
- Monthly Income: Depends On Skills & Experience
- Job Shift:
- Job type:
- where are you interested in hiring from ?:
- Candidate minimum qualification:
- Select Year of experience ?:
- Preferred Gender:
- Type Of enitiy:
- Have u take any charge From Candidate?:
- Name of firm: Shaan Cars Pvt. Ltd.
- Other Skill Required: Strong customer relationship management and retention skills Ability to handle escalated complaints and resolve conflicts effectively Excellent verbal and written communication skills Active listening and empathy towards customer concerns Leadership and team coaching skills Ability to implement customer service processes and best practices Knowledge of CRM tools and customer feedback systems Problem-solving and quick decision-making abilities Analytical skills to track customer satisfaction metrics Ability to coordinate with sales, service, and support teams Upselling and cross-selling awareness for services and products