Customer Relationship Executive

Customer Relationship Executive

  • by Susmita Shinde
  • Nashik
  • 4 weeks ago
  • 15 views

Job Role :  Customer Relationship Executive is responsible for ensuring a smooth and positive customer experience before, during, and after vehicle sales. The role focuses on customer follow-ups, satisfaction, retention, and coordination between sales, service, and delivery teams. 

Key Responsibilities : 

  • Greet and assist customers visiting the showroom
  • Maintain and update customer data in CRM systems
  • Conduct follow-up calls for enquiries, test drives, bookings, and deliveries
  • Coordinate between customers, sales executives, and delivery teams
  • Ensure timely vehicle delivery and documentation completion
  • Handle customer queries, complaints, and service requests politely and efficiently
  • Conduct post-delivery follow-ups and customer satisfaction surveys
  • Manage feedback, referrals, and repeat business opportunities
  • Support sales team in lead management and customer retention
  • Ensure compliance with brand and company customer experience standards

Overview

  • Number Of Openings: -3
  • Monthly Income: Depends On Skills & Experience
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  • Name of firm: Honda BigWing Nashik Central
  • Other Skill Required: Excellent communication and interpersonal skills Strong customer service orientation Ability to handle complaints and resolve issues calmly Basic computer knowledge and CRM handling Organizational and follow-up skills Professional appearance and attitude