Job Role : Front Office Executive is the first point of contact for patients and visitors, responsible for registration, appointments, billing support, and ensuring a smooth and positive patient experience.

Key Responsibilities : 

• Greet patients and visitors in a polite and professional manner
• Handle patient registration, admission, and discharge formalities
• Manage OPD appointments and doctor schedules
• Guide patients regarding hospital services, procedures, and billing
• Handle front desk billing, receipts, and cash/card transactions
• Coordinate with nursing, billing, mediclaim, and clinical departments
• Maintain accurate patient records in the Hospital Information System (HIS)
• Answer phone calls and respond to patient queries effectively
• Handle patient feedback, complaints, and escalate when required
• Ensure front office area is clean, organized, and presentable