Job Role  :  Hospital Receptionist serves as the first point of contact for patients, visitors, and callers, ensuring smooth front-desk operations, providing accurate information, and supporting hospital staff in administrative tasks to enhance patient experience.

Key Responsibilities :

• Greet and assist patients, visitors, and staff in a courteous and professional manner
• Answer and direct incoming calls, emails, and inquiries
• Schedule and manage patient appointments and maintain the appointment calendar
• Register new patients and update existing patient records accurately
• Provide information about hospital services, departments, and procedures
• Maintain a clean, organized, and welcoming reception area
• Handle patient queries, complaints, and escalations to the relevant department
• Assist with basic administrative tasks, including filing, documentation, and reports
• Coordinate with doctors, nurses, and other hospital staff for smooth operations