Service Advisor
Job Role : Service Advisor acts as the primary point of contact between customers and the service team. The role involves understanding customer issues, recommending solutions, coordinating repairs or maintenance, and ensuring a high level of customer satisfaction.
Key Responsibilities :
- Greet customers and understand their vehicle service needs.
- Diagnose customer complaints and communicate technical issues to the service team.
- Provide cost estimates and timelines for repairs or maintenance.
- Schedule service appointments and follow up on vehicle status.
- Explain service procedures, recommendations, and warranty information to customers.
- Ensure accurate documentation of service orders and customer records.
- Coordinate with parts, service technicians, and accounts for smooth operations.
- Maintain high levels of customer satisfaction and handle complaints professionally.
- Follow up post-service to ensure customer satisfaction and repeat business.
- Promote additional services, maintenance packages, and accessories.
- Number Of Openings: -5
- Monthly Income: Depends On Skills & Experience
- Job Shift:
- Job type:
- where are you interested in hiring from ?:
- Candidate minimum qualification:
- Select Year of experience ?:
- Preferred Gender:
- Type Of enitiy:
- Have u take any charge From Candidate?:
- Name of firm: Girnar Honda
- Other Skill Required: Excellent communication and interpersonal skills Knowledge of automobiles, servicing, and maintenance procedures Customer service orientation and problem-solving abilities Ability to coordinate with technicians, parts, and finance teams Attention to detail and documentation accuracy Basic computer skills (service management software/CRM) Time management and multitasking skills