Job Role : Warranty Incharge is responsible for managing all warranty-related processes, ensuring proper documentation, claim processing, and customer satisfaction. The role coordinates between customers, service teams, and manufacturers to efficiently handle warranty claims and repairs.

Key Responsibilities : 

• Handle all customer warranty claims and related documentation.
• Coordinate with service technicians to verify warranty repairs.
• Liaise with OEMs/manufacturers for approval of warranty claims.
• Maintain records of warranty claims, approvals, and rejections.
• Ensure timely processing and settlement of warranty cases.
• Educate customers on warranty terms, coverage, and procedures.
• Follow up on rejected or pending claims and escalate if necessary.
• Analyze warranty data to identify recurring issues or product defects.
• Support service and parts teams in warranty-related operations.
• Prepare regular reports for management on warranty performance and claims.